Returns and Exchanges

Returns and Exchanges Policy

We value our customers and want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 14-day return policy.

Eligibility for Return:

• Items must be in their original condition without signs of wear or damage.
• Items returned by mail must be in all original packaging (tags, box, and pouch included).
• No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.
• For Lab Grown Diamonds, the SCS certification must be included.

Non-returnable Items:

• Engraved and monogrammed products.
• Earrings used to pierce during a piercing appointment.
• Gift cards.

Return Process:

• For purchases made on our website, you can return your purchases online.
• Please have your order confirmation email, order card, or gift receipt ready.

Return Shipping:

• We offer free 14-day returns for all customers in the US.
• Please note that a return shipping fee is charged for returns shipped from other countries. These return shipping fees are deducted from the refund amount.

Gift Returns:

• We offer store credit for gifted orders returning within the 30-days.
• Please check our return policy to make sure the item is eligible for a return and send us an email requesting your return label.

Warranty:

• We offer a 1-year warranty from the date of purchase.
• This warranty covers any damage to the material or the workmanship of the jewelry.
• The warranty does not cover lost items, scratches that come with normal wear and tear, improper use or storage of your product, and any modification to your product done by a third party outside of our brand